Women in Tech: Creating Long-Term Customer Value

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For nearly three years, Mirela Lane (Senior Manager, Onboarding Consulting) has been a vital part of the SmartRecruiters team, bringing a unique perspective that bridges the gap between technical innovation and real-world business needs. But before she became a technology expert, she spent over 15 years on the other side of the table, as an HR leader managing global teams and budgets. In this edition of our Women in Tech series, Mirela shares how she leveraged that deep domain expertise to build

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We're back with another inspiring episode of our "Women in Tech" series! This time, we're spotlighting Viveka Ramakrishnan, Group Product Manager. Having been with SmartRecruiters for almost three years, Viveka shares how growing up in India shaped her ambition to break barriers, the incredible journey of shifting careers at 40, and why she believes your unique, non-traditional background is truly your biggest strength in the world of Product Management.

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What does it take to transform a customer support team from reactive problem-solvers into strategic business partners? Our very own Regional Director of Customer Support, Brian Rule, shared his insights at the recent Customer Support Summit in San Francisco. He revealed how building a culture of empowerment, continuous learning, and cross-functional collaboration is key to not only boosting customer satisfaction, but also to driving organizational success.

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Welcome back to our Women in Tech series! This week, we're featuring Edyta Newman, a Senior Managed Services Consultant for Attrax who is nearing her four-year anniversary with the company. Edyta's journey shows that growth comes from leaning into learning and teamwork. In this interview, she reveals that curiosity, asking questions, and collaboration are far more valuable than pretending to have all the answers. She also shares why the fast pace of innovation inspired her career switch, and how

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Welcome back to our "Women in Tech" series. In this instalment, we sit down with Martina McKee, our Director of Product Operations. With almost three years at SmartRecruiters, Martina has been a key force in scaling how we build products. She shares her journey, from discovering her passion for tech in secondary school to navigating a dynamic career path that proves it's okay not to have a complete plan.

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What does it take to get on stage at a major industry event? It's all about passion and a commitment to continuous improvement. That's exactly what Ewa Koprowska, our Continuous Improvement Manager, brings to the table, and she'll be speaking at the Talk LeSS 2025 conference in Warsaw. It's a chance for her to share her expertise with the industry, and we're excited to see a member of our team contribute to such a respected conversation.