Customer Community Program Manager (Remote)

We are seeking a Customer Community Program Manager to build out and manage our customer community and engagement programs.  In this global role, you will partner with all parts of the business to generate excitement about using SmartRecruiters to drive Hiring Success. You will build innovative and engaging programs that bring our customers together wherever they are - online, virtually, or in person.

What you’ll deliver: 

• A customer community that builds relationships, drives product adoption, boosts customer retention, and increases brand awareness.

• A growing membership of delighted customers who find value in the community. 

• An empowering and fun community voice.

• A community-centered culture throughout SmarRecruiters.

• Day-to-day operations that ensure community posts and questions are responded to in a timely manner.

• Analysis to show the engagement and health of the community, program performance, and progress towards KPIs.

• Knowledge of industry trends to help inform community strategy.

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

• 3+ years of experience building engagement and driving adoption in a customer community, preferably in a B2B SaaS environment.

• Customer obsession with a passion for building welcoming and inclusive communities. 

• Experience in owning the day-to-day operations for managing, moderating, and scaling online communities.

• Passion for building welcoming and inclusive communities, and delivering value to customers with varying participation motivators.

• Creative, organized, and a true “people person” who loves building authentic relationships and understands how to create brand advocacy programs that support them.

• Experience with the Vanilla community platform is a plus.

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.