Customer Success Positions (Remote)

At SmartRecruiters, we care about getting the most talented people at the right time for the right roles. We invite you to review the various functions we may hire for and apply to be considered for future opportunities. 

Depending on current and upcoming business needs, you may be contacted by a Recruiter to have an exploratory conversation about your interests, talents and strengths, while receiving answers to your questions about what a rave-worthy career at SmartRecruiters means. 

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

Customer Success

Professional Services:  The Professional Services team is composed of functions that include:  Hiring Success, Implementation Consulting, Implementation Partnerships, Training, Technical and Managed Services.  The Professional Services team handles all professional consulting projects, from new customer implementations and training to data migrations and integrations.

Customer Support:  The Customer Support team is composed of functions that include:  Partner Support, Customer Support, and Marketplace Services.  After customers and partners are setup for success on their SmartRecruiters journey, the Support teams assist our customers by investigating and resolving issues with system users and candidates.

Customer Success:  The Customer Success team acts as the customers main point of contact as they go-live.  They make sure the customer is using the SmartRecruiters platform effectively by providing strategic counsel and are the voice of SmartRecruiters inside our customer base.

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.