Customer Support Representative - Night Shift
- Poland
- Customer Success
Poland (Remote)
Job description
This vacancy has now expired. Please see similar roles below...
The standard working shift for this role is 12am to 8am Working Tuesday to Saturday
What you’ll deliver:
- Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed.
- Provide exceptional customer support for our global clients.
- Educate and advise customers on standards, tips, and solutions on using SmartRecruiters.
- Drive high levels of customer satisfaction.
- Identify, test, and call out technical issues.
- Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams to contribute and execute our strategy to make customers successful.
- Get involved and lead various projects in the support and services domain.
- Be an ambassador for SmartRecruiters and its culture.
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.
We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.
SmartRecruiters enables Hiring Without Boundaries™ by freeing talent acquisition teams from legacy applicant tracking software. SmartRecruiters’ next-generation platform serves as the hiring operating system for 4,000 customers like Bosch, LinkedIn, Skechers, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers.
Our customers want to transform their talent operations and processes to meet their evolving business priorities. Through the value of the SmartRecruiters’ Talent Acquisition Suite and professional services, we are positioned to deliver on their needs and ensure they acquire the best talent to achieve business success.
- Bachelor's degree or at least 2 years of relevant work experience
- Ability to interact and communicate professionally and confidently with a diverse customer base.
- Customer support/call centre experience, preferably in the Enterprise SAAS space.
- Excellent computer skills; must have a high degree of accuracy in both spelling and grammar.
- Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations.
- A passion for technology and a drive to change the world.
- Positive, energetic, can-do attitude.
- Fluent English communication skills are a must
SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Latest Jobs
We are sorry but your search has returned no results.
Please try some of the links below to find what you are looking for:
Working at SmartRecruiters
Teaser
Day in the LifeContent Type
BlogPublish date
08/20/2024
Summary
Explore the dynamic role of Sara Osama, a Senior Product Designer at SmartRecruiters, where every day brings new challenges, opportunities for creativity, and the chance to make a significant impact o
Teaser
Day in the LifeContent Type
BlogPublish date
08/02/2024
Summary
Meet Jaideep Singh, a Senior Software Engineer II at SmartRecruiters, in this feature of our 'A Day in the Life' series. We explore the nuances of his role, what makes working at SmartRecruiters uniqu
Teaser
Day in the LifeContent Type
BlogPublish date
07/31/2024
Summary
Meet Ty Fairclough, a UX/Product designer whose creative vision and passion for improving the candidate experience are shaping the future of hiring at SmartRecruiters. From his base in Essex, Ty
Teaser
Day in the LifeContent Type
BlogPublish date
07/02/2024
Summary
Uncover the details of SmartRecruiters' "work from anywhere" policy through the eyes of Karin Philippczyk, our Customer Marketing Program Manager. With over two years at the company, Karin shares her
Teaser
Day in the LifeContent Type
BlogPublish date
06/19/2024
Summary
Joining SmartRecruiters in 2021, Marcin Słowiak has advanced to the role of Senior Software Engineer II. His dedication to enhancing the candidate application experience ensures a seamless proces
Teaser
Day in the LifeContent Type
BlogPublish date
06/14/2024
Summary
SmartRecruiters has earned a spot on Comparably's Best Leadership Teams list, thanks to the positive feedback from our employees. This award showcase how employees view their CEO, leadership team
Teaser
Day in the LifeContent Type
BlogPublish date
06/11/2024
Summary
Join Wibke Koetter, our Customer Success Manager, as she takes you through a typical day at SmartRecruiters, revealing her approach to customer success, the teamwork that fuels her role, and the perso
Teaser
Day in the LifeContent Type
BlogPublish date
05/29/2024
Summary
Discover how SmartRecruiters' 'work from anywhere' policy empowers employees to balance professional responsibilities with personal adventures. Hear from Dany Brunet, our Customer Support Team Lead, a
Teaser
Diversity & InclusionContent Type
BlogPublish date
05/17/2024
Summary
For this year's World IBD Day, join us at SmartRecruiters as we shine a light on the lives of those within our own community. Our very own Smartians, Autumn Anderson and Oliver Jackson, share their pe
by
SmartRecruiters
Teaser
Day in the LifeContent Type
BlogPublish date
03/25/2024
Summary
We're honored to announce that, based on our employees' feedback, we've been recognized as a top-rated workplace in the Best Company Outlook category in the Q1 Comparably Awards. This achievement
Learn More About Life at SmartRecruiters
Read moreJobs you have shown an interest in
- Poland
- Customer Success