Senior IT Support Specialist

The Senior Internal IT Specialist ensures the reliability and security of our global technology environment. While primarily focused on providing advanced end-user support, this role also encompasses identity management, fleet administration, and the execution of key IT projects.

You will:

• Resolve complex hardware, OS, software, and SaaS issues for employees, ensuring a high-quality user experience
• Administer IDM systems for user onboarding, authentication, and access rights
• Participate in the employee life cycle and maintain up‑to‑date documentation
• Configure, maintain, and secure company Mac fleet, including updates, hardening, and endpoint protection
• Cooperate with Cyber Security and Information Security Teams on endpoint security, identity management, and periodic access reviews
• Administer network access controls and infrastructure security
• Configure and oversee office security systems (CCTV, alarms, etc.) in multiple offices around the world
• Drive the successful delivery of a diverse project portfolio, ranging from tactical operational improvements to strategic, large-scale initiatives

SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams. In 2025, SmartRecruiters joined SAP, the global leader in enterprise applications. Together, SmartRecruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP’s ecosystem.

At SmartRecruiters, we are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win.

Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive. Our remote-friendly culture, competitive salaries, and strong internal mobility ensure that high performers have meaningful growth opportunities in an environment built on respect and empowerment.

• At least 3 years of relevant experience in an IT Support role
• Strong troubleshooting skills for macOS or Windows, and common SaaS/business applications
• Hands‑on experience with Google Workspace or Microsoft Entra ID
• Practical experience with an MDM solution (e.g. Mosyle, Jamf, Intune or similar) 
• Solid understanding of basic networking concepts (e.g. DNS, DHCP, VLAN, WLAN or VPN)
• Understanding of ITIL principles
• Experience in working with ITSM software (e.g. Jira, ServiceNow or FreshService)
• Proficient in English both written and spoken; able to explain technical topics in simple terms
• Good interpersonal, communication, time planning, and organizational skills
• Proactive mindset and a strong desire to learn and grow

Nice to have certificates:

• Apple Certified IT Professional
• Apple Certified Support Professional 
• ITIL V4 Foundation 
• AZ-900 & MS-900

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.