Customer Support Representative (Night Shift 12-month contract)

We are currently looking for a Customer Support Representative to join a fast-growing team on its mission to drive success, growth, and excellence for companies that have turned to a new way of hiring. This is an opportunity to join and become an integral part of a high-growth software company well on its way to changing an entire industry.

You will be instrumental in driving the overall success of SmartRecruiters and ensuring more people continue to be wowed and fall in love with SmartRecruiters' hiring success methodology. 

Please note that it's a fixed-term 12-month contract. 

We're looking for 2 New Team Members:

1. Working hours: Sunday through Thursday from 12 am to 8 am
2. Working hours: Tuesday through Saturday from 12 am to 8 am

What you’ll deliver: 

• Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed
• Provide exceptional customer support for our global clients
• Educate and advise customers on standards, tips, and solutions for using SmartRecruiters
• Drive high levels of customer satisfaction
• Identify, test, and call out technical issues
• Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams, to contribute, and execute our strategy to make customers successful
• Get involved and lead various projects in the support and services domain
• Be an ambassador for SmartRecruiters and its culture

SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers.

We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we’ve been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook.

At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive.

• Bachelor's degree or at least 2 years of relevant work experience
• Ability to interact and communicate professionally and confidently with a diverse customer base
• Customer support/call center experience, preferably in the Enterprise SAAS space
• Excellent computer skills; must have a high degree of accuracy in both spelling and grammar
• Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations
• A passion for technology and a drive to change the world
• Positive, energetic, can-do attitude
• Excellent English skill is a must
• Fluent French and/or German a plus

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.