Senior Product Manager (Conversational AI)

We are looking for an outstanding Senior Product Manager to join our team responsible for building intelligent AI agents that will transform recruiting as an industry and as a function. We truly believe that the future of hiring will be driven by teams of awesome humans and intelligent agents working in sync, leading to a hiring experience that not only has massive efficiencies but is also a delight to be part of.

This is a high-impact role that’ll demand strong product management chops, people skills, as well as understanding nuances of building AI agents. Culturally, we are a team where we value direct feedback, a high bar for performance, low ego, and a ton of passion. If that sounds like you and you have exposure to building empathetic conversational experiences, then we want to talk. If you enjoy rolling up your sleeves for an exceptional opportunity to build innovation in (& with) products with plenty of market traction, come work with us. 

We are a B2B company, so the ownership does also includes thinking proactively about enablement, talking to customers passionately, and helping to visualise the shifting horizons of recruiting by working in sync with product marketing. So, working experience with SaaS products will be a key to success.

What you will do:

• Build empathetic and intelligent conversational AI agents that can automate complex, frequently used workflows
• Combine user empathy with product thinking to guide teams in solving problems
• Think on your feet, think of systems, reasoning, and decision points, and solutionise together with your design and engineering partners
• Run tight feedback loops and align around measurable metrics
• Always advocate for the user, build high-level flows, and proactively identify dependencies on other teams owning individual domains
• Aim high; think end-to-end towards achieving a holistic and collaborative multi-agent experience
• Be the voice of your product area; inspire team members and stakeholders of the impact and opportunity ahead for your roadmap & ideas
• Conduct user research together with your design colleagues to make informed choices

SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers.

We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we’ve been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook.

At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive.

• Proven experience in product management (SaaS or B2B experience is necessary) 
• Experience with conversational AI is a must
• Specific experience building AI agents that execute (semi) autonomously is a big bonus
• Strong technical acumen - able to understand and shape AI agent designs
• Maturity in managing stakeholders - leadership, external partners, and GTM conversations
• Great understanding of user behaviour and conversion metrics
• Ability to collaborate, identify dependencies, and navigate across multiple teams on complex projects 
• Aspiration to be an excellent colleague and teammate
• Good communication and storytelling skills, to be able to consult technical and non-technical stakeholders 
• Empathy and active listening 
• Fluent communicating in English

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.