Deal Desk Operations Analyst

SmartRecruiters is currently seeking a highly driven Analyst for our Deal Desk Operations to join our Go-To-Market Operations team. In this role, you will be responsible for actively working with sales, operations, finance, and other cross-functional teams for deal structuring and commercial terms for complex enterprise deals. This role is a true value-add partner and considered the business liaison to the field sales organization. You will help us turn this function into a well-documented and scalable program that can expand as the business grows. 

The position offers the opportunity to join a team focused on designing and executing process improvement initiatives that align sales and operations efforts to global strategies. The Deal Desk Operations Analyst is a new position that will be critical to our continued growth. The key responsibilities will revolve around cross functional management, operational excellence, and strategic planning, but the initial focus will be on improving our internal procedures that support the sales process.

What You’ll Deliver 

• Facilitate communication and collaboration across key stakeholder organizations to support a quick, efficient, and accurate sales process. Your key stakeholders include sales, operations, legal, finance, product management, and marketing.
• Identify and resolve any issues that could prevent specific deals from closing on time.
• Escalate deal-threatening issues to appropriate executives when resolution cannot be achieved at the virtual team level.
• Actively manage and interact in deal flow with prospects, sales teams, and management.
• Serve as an escalation point and provide approvals to help move deals forward.
• Collaborate and share best practices across geographies/regions.
• Ensure day-to-day execution of all sales-related processes, especially for large and/or strategic deals.
• Be the day-to-day stand-in for our leadership team in coordinating and approving deals that need legal and business review and/or approval.
• Develop the standards, procedures, and cadence for key business operations.
• Author, manage, and deliver executive-level reporting, including weekly, monthly, and quarterly status reports, to manage risks and issues and improve team communication and collaboration.
• Lead creation, identification, and insights of metrics to improve business performance and drive business actions.
• Develop and track key KPIs across the team to track strategic goals, milestones, projects, and accomplishments, including pricing and packaging. 
• Establish a structure and cadence of program and function reviews to increase visibility, drive alignment, and resolve blockers.
• Identify and drive opportunities for continuous improvement of cross-functional processes, especially related to sales and sales-related matters.
• Run organizational planning and business rhythm processes in alignment with all functions to develop vision, mission, goals, objectives, and key results (OKRs), especially as they relate to sales and sales-related activities.
• Identify and implement new programs with key stakeholders to develop, champion, and launch new initiatives.
• Act as the primary liaison between revenue operations and finance to update and reconcile deals for reporting purposes.

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

• A bachelor’s degree is required in the following fields of study: Business Administration, math or Statistics, finance, engineering, or Computer Science.
• 2-5 years of experience in a deal desk, contracts, legal, sales operations, or revenue role; software/SaaS/subscription experience a plus.
• Knowledge of sales and sales-related processes such as configuration, pricing, quoting, order forms, and legal review.
• Preferred Skills
  • Basic understanding of GAAP revenue recognition principles.
  • Strong business acumen with excellent communication skills - verbal and written.
  • Strong logic and analytical abilities.
  • Adept at business partnering and working with cross functional teams, building meaningful business relationships along the way.
  • Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multi-task.
  • Familiar with Salesforce.

SmartRecruiters strives to offer equitable and engaging compensation to our employees across the globe as we always seek to attract, motivate, and retain the right talent. We utilize a data-driven approach in order to remove biases in our decisions. The pay range for this role in the US is $105,000 - $125,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications. The listed pay range reflects the available annual salary budgeted for a new hire into this role. Employee salaries may extend above or below the listed range. Depending on level and location of hire, the role may be determined to be Exempt or Salaried Non-Exempt.