After a customer purchases the SmartRecruiters platform, they become part of the SmartRecruiters community and engage with our Professional Services team.
As an Onboarding Consultant - located remotely in the EMEA region, you play a pivotal role within the Onboarding team providing an exceptional experience for our customers and partners.
The ideal candidate can speak French fluently, you’ll have an edge if you can also speak German fluently! You are a great listener, able to provide clear and concise communication, and a creative problem solver. You’ll facilitate conversations to define business processes, create and understand career site design briefs, lead implementation meetings, help our partners with delivery service elements, and support the customer go live process.
You have a passion for building a relationship of trust with our team, customers and partners.
- Consult on best practice and guide our customers through their onboarding of our SmartRecruiters Offering, including our SmartAttrax Career Site offering.
- Create Career Site Design briefs, provide guidance on career site best practices leveraging both operating systems for collaboration
- Execute discovery workshops with internal resources or in conjunction with partner resources
- Collaborate with our Community and Enablement teams to build a world class training experience for internal, partner, and customer teams
- Liaise with other Onboarding Consultants to collaborate cross functionally around best practice, streamlining of documentation, and process improvement via weekly cross functional meeting, led by Onboarding Senior Consultants
- Provide domain expertise to our customers related to the SmartRecruiter OS and how it relates to the career site configuration.
- Responsible for or to collaborate with the Onboarding Project Manager on the creation of a detailed project plan and deliverables tracking of the project timeline and budget, providing regular updates around risks, mitigation plans, and project status
- Manage customer expectations and build relationships with key project stakeholders to serve as a trusted advisor
- Expanding your knowledge of the SmartRecruiters suite of products and offerings as the product evolves and impact to career site functionality
- Understanding of our Partner Marketplace to provide solutions to our customers outside of our product offering
- Help with delivery success to our partners, guiding them as needed to be successful during implementation.
- Work cross-functionally with other departments within SmartRecruiters such as Customer Success, Sales, and Product teams to ensure successful go-live, adoption, and engagement or on internal projects as needed
- Support internal projects and initiatives, community participation, and provide SME knowledge in specific areas
- Ensure successful handoff to CSM’s, AM’s, and Support once project is complete
- Collaborate with external partners and freelance resources
- Manage up to 8- 10 projects in various state of completion
- Meet or exceed billable utilization of 60-70%
Company Description
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.
SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.
Qualifications
- Minimum two years of implementation consulting experience in a SaaS environment
- Fluent in French, extra points if you speak German
- Previous consulting experience with talent acquisition software or HR technology
- Previous experience consulting on web design, creating design briefs, guiding customers on brand requirements and best practices for web development
- Experience with HTML and CSS
- Awareness of best practices in UX and design to communicate with a client Career Site elements
- Experience managing complex global projects and timezones
- Comfortable with a fast-paced environment and the ability to adapt quickly to change
- Comfortable with difficult conversations, internally and externally
- Able to influence change
- Energized working with and advising customers
- Able to work remotely and hold yourself accountable
- Exposure to the recruiting or recruiting technology industry is a plus
- Experience with Salesforce, FinancialForce, G Suite, SmartSheets, and Slack is a plus
- 4-year degree (or equivalent specific work experience)
- Travel as needed - 25%
- Ability to work across multiple time zones as needed
Additional Information
SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Your information will be kept confidential according to EEO guidelines.
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