JUMP TO CONTENT

Training Specialist

  1. Customer Success
  2. United Kingdom

United Kingdom (Remote)

Job description

This vacancy has now expired. Please see similar roles below...

We are seeking a training specialist to join our customer engagement and education team. Our mission is to empower our customers to self-service and feel confident in their ability to use the SmartRecruiters platform and offerings. You will play a critical role in our customers' success by creating and delivering engaging, effective, and timely training to our customers in both a structured and ad hoc setting.

If that excites you, we encourage you to apply and look forward to connecting!

What you'll deliver: 

  • Best-in-Class Training: Deliver engaging and effective training programs, including boot camps, webinars, and office hours sessions, to assist clients in understanding and effectively using SmartRecruiters.
  • Technical Writing: Create content to provide instructions and explain technical concepts to a variety of audiences. 
  • Tutorial Creation: Support the Learning Experience Designer by creating clear, concise, and user-friendly tutorials.
  • Training Event Coordination: Plan and organize training events, workshops, and seminars, including scheduling, logistics, and content preparation.
  • Subject Matter Expertise: Continuously build and maintain expertise in the SmartRecruiters solution, staying up-to-date with updates and new features.
  • Ongoing Improvement: Collect feedback from clients and internal teams to continuously improve training programs and materials.
  • Evolving Skills: Keep up-to-date with industry trends and product updates to ensure training content remains relevant and effective.

Company Description

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.


Qualifications

  • Minimum of two years of experience in Customer Education or a similar position in a SaaS environment
  • Experience creating written content to be shared with customers to help them understand a product or service
  • A customer-centric mindset with a passion for delivering exceptional service and an "As One" mentality, partnering with internal teams to give our customers an amazing experience
  • Exceptional presentation, communication, and interpersonal skills
  • Strong organizational skills and attention to detail.
  • Strong problem-solving and critical-thinking abilities
  • Ability to adapt to changing technologies and software applications
  • Strong analytical skills to determine the effectiveness and ROI of customer engagement efforts
  • Experience with talent acquisition ATS software or the HR Tech space is advantageous
List #1

Latest Jobs

We are sorry but your search has returned no results.


Please try some of the links below to find what you are looking for:

  1. Technology Jobs
  2. Engineering Jobs
  3. Marketing Jobs
  4. People Jobs
  5. Sales Jobs
List #1

Working at SmartRecruiters

Behind the Scenes with Ewa Koprowska: Continuous Improvement Manager

Teaser

Day in the Life

Content Type

Blog

Publish date

12/04/2024

Summary

Ewa brings a unique perspective to her role as Continuous Improvement Manager, blending a deep respect for structure with a passion for fostering collaboration and innovation. In this interview, she s

Teaser

Ewa brings a unique perspective to her role as Continuous Improvement Manager, blending a deep respect for structure with a passion for fostering collaboration and innovation. In this interview, she shares her journey to SmartRecruiters, what excites her about the company’s culture, and her advice for those considering joining our dynamic team.

Read more
Leading with Innovation: Donald Lika's Journey as Engineering Team Lead at SmartRecruiters

Teaser

Day in the Life

Content Type

Blog

Publish date

10/09/2024

Summary

In this interview, Donald Lika, Engineering Team Lead, shares how his team balances innovation, teamwork, and customer impact to create seamless candidate experiences.  Document @import

Teaser

In this interview, Donald Lika, Engineering Team Lead, shares how his team balances innovation, teamwork, and customer impact to create seamless candidate experiences

Read more
Innovation, collaboration and impact - Sara Osama's role as a Senior Product Designer

Teaser

Day in the Life

Content Type

Blog

Publish date

08/20/2024

Summary

Explore the dynamic role of Sara Osama, a Senior Product Designer at SmartRecruiters, where every day brings new challenges, opportunities for creativity, and the chance to make a significant impact o

Teaser

xplore the dynamic role of Sara Osama, a Senior Product Designer at SmartRecruiters, where every day brings new challenges, opportunities for creativity, and the chance to make a significant impact on customers' lives. Discover what makes SmartRecruiters a unique place to work, and gain insights from Sara, who thrives in this innovative environment.

Read more
Behind the code. Insights from Jaideep Singh, Senior Software Engineer II at SmartRecruiters

Teaser

Day in the Life

Content Type

Blog

Publish date

08/02/2024

Summary

Meet Jaideep Singh, a Senior Software Engineer II at SmartRecruiters, in this feature of our 'A Day in the Life' series. We explore the nuances of his role, what makes working at SmartRecruiters uniqu

Teaser

Meet Jaideep Singh, a Senior Software Engineer II at SmartRecruiters, in this feature of our 'A Day in the Life' series. We explore the nuances of his role, what makes working at SmartRecruiters unique, and gain insights into his journey of innovation and collaboration. Discover firsthand the rewarding aspects of the job, the company culture, and valuable advice for those aspiring to join our dynamic team.

Read more
Designing the future of recruitment: Ty Fairclough, UX/Product Designer at SmartRecruiters

Teaser

Day in the Life

Content Type

Blog

Publish date

07/31/2024

Summary

Meet Ty Fairclough, a UX/Product designer whose creative vision and passion for improving the candidate experience are shaping the future of hiring at SmartRecruiters. From his base in Essex, Ty

Teaser

Meet Ty Fairclough, a UX/Product designer whose creative vision and passion for improving the candidate experience are shaping the future of hiring at SmartRecruiters. From his base in Essex, Ty discusses his multifaceted role, the unique culture at SmartRecruiters, and his advice for aspiring designers in this insightful interview.

Read more
Karin's Journey with SmartRecruiters' Work from Anywhere Perk

Teaser

Day in the Life

Content Type

Blog

Publish date

07/02/2024

Summary

Uncover the details of SmartRecruiters' "work from anywhere" policy through the eyes of Karin Philippczyk, our Customer Marketing Program Manager. With over two years at the company, Karin shares her

Teaser

Uncover the details of SmartRecruiters' "work from anywhere" policy through the eyes of Karin Philippczyk, our Customer Marketing Program Manager. With over two years at the company, Karin shares her recent adventure to Mallorca, blending work with exploration. Her story highlights the benefits and practical tips of working remotely while enjoying new experiences.

Read more
A Senior Software Engineer's Journey at SmartRecruiters

Teaser

Day in the Life

Content Type

Blog

Publish date

06/19/2024

Summary

Joining SmartRecruiters in 2021, Marcin Słowiak has advanced to the role of Senior Software Engineer II. His dedication to enhancing the candidate application experience ensures a seamless proces

Teaser

Joining SmartRecruiters in 2021, Marcin Słowiak has advanced to the role of Senior Software Engineer II and team architect. His dedication to enhancing the candidate application experience ensures a seamless process for job seekers and helps employers find ideal candidates. Here’s an insight into what makes his role both exciting and impactful.

Read more
SmartRecruiters Wins Best Leadership Teams Award by Comparably

Teaser

Day in the Life

Content Type

Blog

Publish date

06/14/2024

Summary

SmartRecruiters has earned a spot on Comparably's Best Leadership Teams list, thanks to the positive feedback from our employees. This award showcase how employees view their CEO, leadership team

Teaser

SmartRecruiters has earned a spot on Comparably's Best Leadership Teams list, thanks to the positive feedback from our dedicated employees. This award showcase how employees view their CEO, leadership teams, and direct managers. It's our ninth award in the past year, reflecting our ongoing commitment to strong leadership and a positive workplace culture.

Read more
A Day in the Life of a Customer Success Manager

Teaser

Day in the Life

Content Type

Blog

Publish date

06/11/2024

Summary

Join Wibke Koetter, our Customer Success Manager, as she takes you through a typical day at SmartRecruiters, revealing her approach to customer success, the teamwork that fuels her role, and the perso

Teaser

Join Wibke Koetter, our Customer Success Manager, as she takes you through a typical day at SmartRecruiters, revealing her approach to customer success, the teamwork that fuels her role, and the personal insights that shape her journey.

Read more
How Does Working from Anywhere Look like? Insights from Our Customer Support Team Lead

Teaser

Day in the Life

Content Type

Blog

Publish date

05/29/2024

Summary

Discover how SmartRecruiters' 'work from anywhere' policy empowers employees to balance professional responsibilities with personal adventures. Hear from Dany Brunet, our Customer Support Team Lead, a

Teaser

Discover how SmartRecruiters' 'work from anywhere' policy empowers employees to balance professional responsibilities with personal adventures. Hear from Dany Brunet, our Customer Support Team Lead, as he shares his experiences and the guiding principles behind our exceptional support services.

Read more
List #1

Jobs you have shown an interest in

  1. Customer Success
  2. United Kingdom

Browse Jobs

Browse jobs by department